- APQC 知识管理实施指南 There is a widespread understanding of the value of KM in many organizations, and one might assume that mature KM initiatives are widespread as well. However, the gap between organizations recognizing the value of KM and those fully implementing it is large. 目前，很多企业对 KM 都有所了解，甚至一些企业已经认为实施 KM 的时机成熟了，但是，在“了解知 识管理”和“实施知识管理”这个两个层次之间的距离还是很大的。 Establishing knowledge management strategies that will ultimately make your organization more effective can be a daunting task. Getting started down the right path is often difficult, and staying the course can be even more so as roadblocks spring up in your way. Although you may see KM as a worthwhile effort, convincing others of its value and making it happen across your organization can be a tall order. 建立知识管理的战略以保持企业的活力是一件非常困难的事情，第一步选对方向就更加困难了，整个实 施过程到处充满了绊脚石。尽管你认为知识管理是非常值得做的一件事情。但是让其他人信服并且在组织 内部广泛实施是一个非常艰巨的任务。 APQC*s approach to KM implementation eases your way, even as your organization may be struggling to understand the issues, tactics, and tools necessary for a successful KM journey. Our Road Map to Knowledge Management Results: Stages of ImplementationTM framework helps you navigate toward true institutionalization by laying out the characteristics, requirements, and action steps of every stage of KM implementation: APQC 的这套实施方法可以帮助你更好的解决问题，即使你的企业可能正在艰难的寻求概念上的理解、 战术的制定以及工具的使用去成功地实施知识管理。为此 APQC 提供了这份实施指南，通过阶段特征的描 述，需求分析以及实施步骤等内容来帮助你成功的找到实施质是管理的正确方向，其实施过程分成了以下 5 个部分。 Stage 1: Get Started Stage 2: Develop a Strategy Stage 3: Design and Launch a KM Initiative Stage 4: Expand and Support Stage 5: Institutionalize Knowledge Management 第一阶段：启动 第二阶段：策略开发 第三阶段：试点 第四阶段：推广和支持 第五阶段：将知识管理制度化 - - Based on APQC*s study of and collaboration with best practice organizations over a period of years, APQC*s Road Map to Knowledge Management Results: Stages of ImplementationTM framework spells out the essential steps to achieve true knowledge management implementation. A synthesis of our experience with early adopters, assessment of emerging trends, and identification of best practices, this model serves as a navigation tool for organizations that have seen the glimmer of opportunity in KM to efficiently develop new products, beat the competition, motivate team members, and maximize profits and investments. 根据 APQC 多年的在最佳实践基础上的研究和总结，这份实施指南说明了成功知识管理实施阶段中的关 键步骤。我们将先前实施者的经历、行业发展的最新趋势以及最佳实践的经验综合在一起，作为指南帮助 企业成功实施知识管理，这些企业已经看到了实施知识管理所带来的机会，促进企业开发新产品，战胜竞 争对手，激励团队成员，以及使利润和收益最大化。 Each stage involves description of provoking events, objectives, key players and roles, governance and structure, information technology impact, the nature of business cases, measurement approaches, and budget issues. By completing the key activities for each stage, your organization will maintain sound footing throughout the entire KM implementation process. 在 APQC 多年来对很多优秀的企业的研究和合作的基础上，这份实施指南详细描述了知识管理实施的几 个阶段。每个阶段都包含有导火索、目标、管理和构架、信息技术、案例、衡量方法和预算以及完成每个 阶段的关键活动，你的企业将在知识管理实施的过程中不断的提高。 Stage 1: Get Started 第一阶段：启动 Learning where you are is the first important task along your path to knowledge management success. APQC shows you where to start and points you in the right direction. 认清现状是成功实施知识管理的首要任务，这个指南为你指出应该从哪里入手以及正确的方向。 If one or more of the following statements is true, your organization is likely ready to embark on Stage 1 of the journey. 如果下面所列的情况有一个是属于事实的，那么你的组织已经做好的准备，请进入知识管理第一阶段。  Knowledge management has emerged as a topic of interest in your organization.  At least a few employees have explored the benefits of KM for your organization.  Someone has had a personal stake in developing interest in KM.  You or other members of the organization have learned about KM through participation in consortia or conferences.  - The organization has created a high-level rationale or vision for pursuing KM.  知识管理已经成为你的组织中一个非常感兴趣的话题  已经有一些员工从知识管理中得到了好处  一些人已经认同知识管理，有很好的基础  你和其他一些成员已经通过培训、企业交流等方式学习了知识管理的内容  组织有实施知识管理的很高的愿景 第一阶段的关键活动 KEY ACTIVITIES FOR STAGE 1 So, what now? you might wonder. Fortunately, APQC has been here before with dozens of world-class companies and knows what it takes to initiate this complex process. Based on the organization*s wealth of experience, APQC has summarized the key activities, as well as some helpful hints, of Stage 1. As an insightful innovator and early promoter of KM, your tasks at this exciting stage are to define KM for others in your organization, share stories of how KM has helped other successful companies, and align KM use with current init