免费注册商，每天三小时推广，每月收入高达 3000 以上：注册网站： http://goodword.teasm.cn/ 旺昌资料城 管理营销资料大全 http://tb99888.taobao.com/ QQ 602429086 6 Overview • Six Sigma: - A Definition - Applied to GE - GE Quality Initiative - Why This Approach? - Origin of Six Sigma - The “Breakthrough Strategy” - Arriving at Sigma • Six Sigma Structure • Key Concepts & Tools • A Practical Example An Overview....Not lot of Details!! 免费注册商，每天三小时推广，每月收入高达 3000 a 以上：注册网站： http://goodword.teasm.cn/ 旺昌资料城 管理营销资料大全 http://tb99888.taobao.com/ QQ 602429086 6 Overview “Six Sigma” • If we can’t express what we know in the form of numbers, we really don’t know much about it. • If we don’t know much about it, we can’t control it. • If we can’t control it, we are at the mercy of chance. Mikel J. Harry President & CEO Six Sigma Academy, Inc. “...will bring GE to a whole new level of quality in a fraction of the time it would have taken to climb the learning curve on our own.” John F. Welch, Jr. 1995 GE Annual Report A Rigorous Method for Measuring & Controlling Our Quality 免费注册商，每天三小时推广，每月收入高达 3000 以上：注册网站： http://goodword.teasm.cn/ 旺昌资料城 管理营销资料大全 http://tb99888.taobao.com/ QQ 602429086 6 Overview What Does “Sigma” Mean? Sigma is a Measure of the Consistency of a Process It (is Also the 18th Letter in the Greek Alphabet! 免费注册商，每天三小时推广，每月收入高达 3000 以上：注册网站： http://goodword.teasm.cn/ 旺昌资料城 管理营销资料大全 http://tb99888.taobao.com/ QQ 602429086 6 Overview Why Does GE Need A Quality Initiative? GE Raising The Bar • New Goal to be “Best in the World” vs. #1 or #2 • Customers are Expecting More, we Must Deliver • “Ship-and-fix” Approach no Longer Tolerated in the Market • Aim to Speed Past Traditional Competitors in 5 Years • Goal Consistent with Reduced Total Costs We Must Acknowledge Our Vulnerabilities • Poor Quality That Impacts Customers • Problems with NPI • Too High Internal Costs We Need a Major Initiative to Move From Where we Are to Where we Want to be 免费注册商，每天三小时推广，每月收入高达 3000 以上：注册网站： http://goodword.teasm.cn/ 旺昌资料城 管理营销资料大全 http://tb99888.taobao.com/ QQ 602429086 6 Overview Why Does GE Need A Quality Initiative? Cost of Failure (% of Sales) 40% 35% 30% 25% 20% 15% 10% 5% Defects per Million 3.4 Sigma 6 233 6210 66,807 308,537 500,000 5 4 3 2 1 Estimated Cost of Failure in US Industry is 15% of Sales; Taking GE From a 3管理营销资料大全  to a 6 Company Will以上：注册网站： Save ~ $10.5 Billion per Year! 免费注册商，每天三小时推广，每月收入高达 3000 http://goodword.teasm.cn/ 旺昌资料城 http://tb99888.taobao.com/ QQ 602429086 Why “Six Sigma”? • Proven Successful in “Quality-Demanding” Industries e.g., Motorola, Texas Instruments (many process steps in series) • Proven Method to Reduce Costs • Highly Quantitative Method – Science and Logic Instead of Gut Feel • Includes Manufacturing & Service (close to customer) and Provides Bridge to Design for Quality Concepts • Has Support and Commitment of Top Management It Works!!! 免费注册商，每天三小时推广，每月收入高达 3000 以上：注册网站： http://goodword.teasm.cn/ 旺昌资料城 管理营销资料大全 http://tb99888.taobao.com/ QQ 602429086 6 Overview Sigma: A Measure of Quality Sigma Spelling Money Time 3 1.5 Misspelled Words per Page in a Book $2.7 Million Indebtedness per $1 Billion in Assets 3 1/2 Months per Century 4 1 Misspelled Word per 30 Pages in a Book $63,000 Indebtedness per $1 Billion in Assets 2 1/2 Days per Century 5 1 Misspelled Word in a set of Encyclopedias $570 Indebtedness per $1 Billion in Assets 30 Minutes per Century 6 1 Misspelled Word in all of the Books in a Small Library $2 Indebtedness per $1 Billion in Assets 6 Seconds per Century 6 is Several Orders of Magnitude Better Than 3!!! 免费注册商，每天三小时推广，每月收入高达 3000 以上：注册网站： http://goodword.teasm.cn/ 旺昌资料城 管理营销资料大全 http://tb99888.taobao.com/ QQ 602429086 6 Overview Where Does “Six Sigma” Come From? • Mikel J. Harry one of the Original Architects • Previously Headed Quality Function at ABB and Motorola • Now President/CEO of Six Sigma Academy in Phoenix, Arizona • Has Consulted for Texas Instruments, Allied Signal (and others) • Currently Retained by GE to Teach the Implementation, Deployment and Application of Six Sigma Concepts & Tools Learning from Those Who Have had Success With 6Will Accelerate its Implementation at GE 免费注册商，每天三小时推广，每月收入高达 3000 以上：注册网站： http://goodword.teasm.cn/ 旺昌资料城 管理营销资料大全 http://tb99888.taobao.com/ QQ 602429086 6 Overview So...What is Six Sigma? • A Measurement System • A Problem-Solving Approach • A Disciplined Change Process Measure Ana